Best Practices

02
Mar
2023

Multilingual graphic design matters

When asked to do a project for a repeat client, naturally, I said, “Yes!” My pro bono graphic design skills would allow my client–and the original author–to more widely distribute an important training manual. Welcome to multilingual graphic design!

Multilingual graphic design | English layout and translation of a Spanish training manual
Multilingual graphic design | English layout and translation of a Spanish training manual

The non-profit philanthropic organization in Melbourne, Australia came across an 80-page training manual written in Argentina and had it translated from Spanish into English. They wanted me to create the English manual with the same typesetting and layout as the Spanish version.

 

This introduced several challenges, also known as localization issues:

  • English sentences are shorter than Spanish sentences. This creates pages with less text and more “white space.”
  • Some typefaces/fonts are multilingual; others are not.
  • Graphic design and style naming conventions differ among languages.
  • The translation required the designer to recognize differences in spelling and word usage between Australian English and U.S. English.
  • The English translation required rewriting in a few areas to make the words sound more natural.
  • The original, Spanish manual looked good to those who are not trained in graphic design. Behind the scenes, the document needed to be set up with consistent typographic styles and colors.

Luckily, I have a working knowledge of Spanish and have written hundreds of English articles. I enjoy layout and typography. I was up to the challenge.

In this case, my mission was to make the English translation look like the original manual, published in Argentina. But what if my client originally envisioned a document that worked well in multiple languages?

Multilingual graphic design considers several localization issues:

  • Language differences—the translation and the use of common phrases.
  • Cultural differences—the use of acceptable images, colors and words.
  • Sentence length in different languages.
  • Languages that read from left to right vs. from right to left.
  • Multibyte languages with complex characters, e.g., Chinese, Japanese, and Korean.
  • Multilingual fonts—fonts that have all the characters, glyphs, and accent marks found in each language you want to use.
  • White space—embrace the use of white space when designing a document to be written in multiple languages; one line of text can look as elegant as two.

If you are not well-versed in multilingual graphic design, you can find a design firm that is. This was an enjoyable project with great results. My clients and the author of the original, Spanish training manual were pleased, and I learned a few new things as a bonus.

Posted by Jill B Gilbert in Best Practices, Consulting, Design, Graphics, Guidelines, Marketing, Typography
20
Jul
2022

How we helped the Wisconsin Association of Free & Charitable Clinics upgrade their branding

The Wisconsin Association of Free & Charitable Clinics (WAFCC) is an advocate for the State’s ninety free & charitable clinics. The organization provides state advocacy, education opportunities, consulting services, and telehealth services to clinics. WAFCC fosters collaboration, networking, and resource-sharing. They selected Jill B Gilbert for two branding initiatives–brand guidelines and a custom presentation template consistent with these new guidelines. 

Brand Guidelines

Brand guidelines are the rules an organization–large or small–follows to ensure their brand is consistent across various digital and print communications.  These guidelines typically communicate the organization’s voice, style, logo, type, and colors. 

They show the accepted use of the logo, any color variations, and placement, including  very important “Do’s and Don’ts.” If an organization uses specific graphic styles, icons, or illustrations, the guidelines contain these, too.

Brand Guidelines are meant to be flexible, changing as the organization grows and changes. The WAFCC Brand Guidelines are a living document, soon to be updated with examples from the new slide presentation template. 

Wisconsin Association of Free & Charitable Clinics (WAFCC) Brand Guidelines Mockup
Brand Guidelines | Wisconsin Association of Free & Charitable Clinics
"I HIGHLY RECOMMEND ANYONE TO WORK WITH JILL. SHE HAS A WEALTH OF KNOWLEDGE, IS VERY KIND, RESPONSIVE, AND DID A WONDERFUL JOB ON OUR VISUAL BRAND GUIDE."​
Heather Ule
WAFCC

Presentation Template

The most common methods of communication are email,  PowerPoint (/Google Slides/Keynote/Other) presentations, and social media. 

Branding is important in slide presentations, because it sets the tone for your organization’s message. Consistent style and message are key!

Jill B Gilbert designed a template that was a great match for WAFCC’s message and style needs. 

"This was my second project with WAFCC. I enjoyed working with Heather and building a relationship. We plan to work together on more projects in the future."
Jill B Gilbert Graphic Designer
Wisconsin Association of Free & Charitable Clinics Slide Presentation Template
Wisconsin Association of Free & Charitable Clinics | Presentation Template
Posted by Jill B Gilbert in Best Practices, Branding, Color, Consulting, Corporate Identity, Design, Graphics, Guidelines, Logo Design, Marketing, Standards, Typography
02
Jan
2022

Approaches to branding multiple products or services under one business

I have a client that needs graphic design work for multiple brands, and wants all of their brands in a single portfolio. Their services generally target the same audience, and the audience can choose one or more services; these services do not compete with one another. My client seeks consistency in the way they portray the different services in digital and print media. 

If your organization manages more than one brand, you have different options to manage them. Your branding strategy–key to your marketing strategy–depends on your target audience and customers. 

Whether you already have several brands, or you anticipate new product or service lines, you can find a structure that works for your organization.

Individual Brands or Parent and Sub-Brands

Two options for managing multiple brands are:

  1. a multi-brand strategy with individual brands for each product/service, and
  2. a single, parent brand with multiple sub-brands. 

If the products or services aim to fulfill different purposes or have different visions, you may want to to separate your brands. If your products or services reflect an overarching vision or purpose, you might choose the parent/sub-brand option.

Your company’s vision, values, customers, and market position can guide your choice of options. 

  • Who are your customer segments?
  • Do your products/services target vastly different segments?
  • Do these differing segments want to be associated with one another?
  • If you plan a new product/service, does it reflect your existing brand’s deeper purpose and vision, or does it reflect a new purpose and vision?

Examples

Multi-brand strategy

Procter & Gamble uses a multi-brand strategy, with individual brands for each product line. Some of their product lines include Tide, Gain, Crest, Pampers, Bounty, Swiffer, Oral B, and Gillette. Some of their products compete with each other, for example, Tide and Gain, but Procter & Gamble gets a piece of the laundry market share from both products, aimed at different consumers. 

Parent brand and sub-brand strategy

Adobe has multiple products under a single brand. Creative Cloud, their main product line, includes Adobe Acrobat, Adobe Acrobat Reader, Adobe Photoshop, Adobe Illustrator, Adobe Lightroom, and more. Adobe markets Creative Cloud to very different audiences, and allows individual users and teams to select the apps that best meet their graphic design, photography, and other creative needs. 

 

Adobe Creative Cloud includes over 20 desktop and mobile apps

In closing, if your organization manages several brands, make sure that you have a clear strategy. And make sure to document this strategy and also provide clear brand guidelines so you can communicate consistently and clearly with your target audience. 

References

Pruitt, Jeff, Approaches to Branding Multiple Brands, Inc. Magazine, accessed 02 November 2021.

Pruitt, Jeff, 4 Branding Structures When Multiple Products and Services are Involved, Inc. Magazine, accessed 02 November 2021.

Dearth, Brian, Multi-Brand Strategy: 5 Top Trends in 2021, Vaimo, accessed 14 January 2022.

Adobe Creative Cloud, accessed 14 January 2022. 

Procter & Gamble Brands, accessed 14 January 2022. 

Posted by Jill B Gilbert in Best Practices, Branding, Corporate Identity, Guidelines, Logo Design, Marketing, Standards, Typography
08
Nov
2021

A less messy approach to using Adobe Lightroom Classic (LrC)

It’s easy to make a mess of thousands of digital photos, just like cramming a bunch of photo prints and negatives into shoeboxes. Without labeling the shoeboxes and photo print envelopes, there’s no way to quickly find a particular photo. Wouldn’t it be nice to be able to organize your digital photos and find what you need when you need it?

I am midway through a fine arts photography class that starts with analog (black & white film) and ends with digital photography. I thought it was time to really learn how to use Adobe Lightroom Classic to my advantage.  With fewer than 2000 digital images taken since I purchased my digital SLR (DSLR), it’s about time to get organized… before the number grows too large to manage!

Today I watched a video presented by Tim Grey on the B&H Photo Event Space called, “Avoiding a Mess in Lightroom Classic.” My thoughts on the video? Tim’s advice is great for mid-level to professional photographers who have LOTS of digital photos. Some of the advice is probably not as helpful for students who will take 1-2 photo classes and not catalog their photos again. 

This post applies to features found in the Classic software. It focuses on organizing your photos, not photo editing capabilities. Read on to learn a few secrets of managing LrC, or as I call it, a Less Messy Approach.

What is Lightroom Classic?

Adobe offers two versions of Lightroom; the newer, Cloud-based known as Lightroom, and the original, desktop software, now known as Lightroom Classic (see screenshot, right). 

Lightroom Classic is more powerful than Lightroom, and geared more to professional photographers. Learn more about the two different products on the Adobe website here. 

Screen Shot of Lightroom Classic, Adobe Creative Cloud 2021

A Less Messy Approach to Using Adobe Lightroom Classic

Tim Grey is a leading educator in digital photography and imaging. Tim teaches through workshops, seminars, and appearances at major events around the world.

His advice on using Adobe Lightroom Classic (LrC):

  • Initiate everything in LrC. This avoids problems with moved photos and renamed folders.
  • Make sure you understand how LrC works.  The LrC catalog contains information about the photos; the photos are stored separately. If you rename folders and photos on your hard drive, LrC thinks they are missing when you look for them later. 
  • Tidy up photos before using LrC. Get rid of photos you don’t plan to use. Clean up your folder structure. Then import photos. You can create, rename, and move folders after you import photos to the catalog. 
  • Use a single LrC catalog. Tim has 400,000 photos in his catalog, so it takes a bit longer to load LrC, but he does not see performance issues with LrC.
  • Consolidate photo storage. Use a single hard drive or external hard drive as the top level for photo storage. This makes it easier to locate a photo later. 
  • Avoid date-based folders. You may not remember when you took a photo, so easier to label folder with who, what, or where photos taken. You can use dates if needed, just not as the first part of the folder name.
  • Create a meaningful and consistent folder structure. Something that works for you. Keep folder structure relatively flat.
  • Make full use of the import feature. Don’t download photos to your hard drive first. Copy photos from your media card and add photos already on your computer to the catalog. Use file handling, file renaming, apply during import, and destination settings.
  • Back up your catalog. Remember, the catalog is separate from your photos. Backup feature allows you to test the integrity of the catalog and optimize it after backup.
  • Back up your photos. Photos are separate from the catalog. Tim uses GoodSync; you might use OneDrive, iCloud, DropBox, Google Drive, etc.
  • Create a consistent image review workflow.
  • Get familiar with filters. In the Library tab, in Grid mode [G], use the backslash [\] to access the filter bar above the image thumbnails.
  • Preserve metadata. Use Catalog Settings and Editing capabilities. You should include develop settings in metadata inside your image files. This way, you maintain the metadata if your LrC catalog gets corrupted.
Posted by Jill B Gilbert in Best Practices, Guidelines
30
Jul
2021

Questions to ask if you want a new or refreshed brand

A couple of weeks ago, a client selected my design firm to help with getting their brand on merchandise to sell at events and in their online store. I asked if they had their brand in various layouts and file formats for digital and print purposes. If the answer was, “Yes,” they were ready to go. 

It turns out that what they really wanted was a new or refreshed brand, as they felt the current one was outdated. 

If you want a new or refreshed brand, find answers to the following eleven questions before you speak with your graphic designer. 

Great Explorations | Original Brand
Great Explorations | Original Brand

Arm yourself with plenty of information before you start the design process. If you don’t know where to start, seek advice from a graphic designer in knowledgeable in design, business and marketing issues and trends. 

1. What are your business goals?

Believe it or not, a brand is more than a logo or graphic design; it is about your organization’s message, and how you communicate that message verbally and visually. So, it follows that business goals are connected to your brand. What is your organization’s “big picture?” Are you expanding into new markets? Are you planning new products, services, locations, or methods of reaching out to current or prospective clients? 

2. What do you want this Brand to accomplish?

Think about how the graphic design of your brand fits into your marketing plans. If you have an established brand, you might want to update it to capture new markets. If you plan to launch a new brand, how will you generate brand awareness in the marketplace?

3. Who is your target audience?

Do/will you use digital marketing–social media, email, blogs to communicate with current and prospective clients– or traditional print, TV, radio and merchandise marketing methods? Where and how will you display your brand?

4. What marketing channels will you use?

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5. How Do you want your brand perceived?

What 3-5 adjectives describe your brand’s personality? For example, “youthful, urban, and edgy,”  “corporate, seasoned, and traditional,” or something else? Do you see your brand as casual or formal; modern or traditional? Where do you see your product or service positioned in the market?

6. What are your brand/company values and mission?

If you closely tie your business model to your values and mission, then your brand design may reflect them. A preschool might want to incorporate a school or students. An environmental organization might want to use a tree, a leaf, something green, or something related to the earth. 

7. Do you want to avoid certain topics, themes, imagery or colors?

Images and colors mean different things in different cultures. You may think that all firms that cater to your target audience have brands with similar elements, and you want your brand to stand out. Or, you simply might not like the color orange or purple. 

8. Who are your key competitors?

What do you like or dislike about your competitors’ brands? Your graphic designer should create a brand that stands out from the competition, at the same time keeping in mind that you are going after the same audience. 

9. Which existing brands do you admire or want to emulate?

If you are a tech startup, do you admire the designs of Apple, Dell, or Microsoft?All of these are quite different, yet recognizable worldwide–and each has gone through a transformation over the decades. What do you specifically like about the brands you admire?

10. What do you like and dislike about your current brand?

Knowing what you like and dislike is valuable information that will help you to launch your new or refreshed brand. You may think the colors or typeface are outdated, or you may think you want to start over with a new design. Either way, this is a great opportunity to enhance your overall brand strategy.  

11. What is your decision making style?

When you embark on a branding initiative,  your graphic designer will ask you to make a series of decisions, from design choices like brand style, images, color and typography (fonts) to technical choices like file formats, resolution, and the size your brand will be displayed. Where you are on the scale from Decisive to Indecisive will impact your ability to meet project objectives, scope, schedule, budget, and timeline. 

Do you make decisions quickly? Do you make decisions based on feelings or facts? Do you get bogged down in “analysis paralysis?” For a description of business decision making types, read more here. 

When I say, “You,” I really mean “you and your key stakeholders in this branding effort.” I recommend that you seek input from your key stakeholders before reaching key project milestones, but I do not recommend building your brand “by committee.” 

 

The Justice Hub School | Original Brand
The Justice Hub School | Original Brand

Spending time to answer these eleven questions–including input from key stakeholders–can better position you for success in your branding initiative. Credit to 99 Designs for their original post; I added my perspective to their eleven questions.

Is all this effort worth it? Clients who understand the importance of branding say it is. If branding is new to you, So You Think You Need a New Brand might provide some insight. 

As always, if you lack the internal resources to do a branding project, seek outside help. And, if you don’t know where to start, seek advice from a graphic design professional that also understands business and marketing issues. You will be glad you did.

Posted by Jill B Gilbert in Best Practices, Branding, Color, Consulting, Corporate Identity, Design, Graphics, Logo Design, Marketing, Typography, 0 comments
28
Jun
2021

So, you want a new website… 30 questions to answer before you build it

Creating a new or updated website to reflect your organization’s identity takes a bit of thought and planning.

Your website is an important part of your organization’s identity. A well-designed website reflects well on your organization, and a poorly-designed website can damage your reputation. I know this is hard, but spend time planning your website before you build it. Understand your audience and design your site accordingly. Make the site attractive and easy to navigate.

Whether you plan to redesign your website or are in the enviable position of designing a new website from scratch, take the time to find answers to the following questions to set your website project up for success. You will be glad you did!

Purpose

  1. WHO is your target audience?
  2. HOW will your website serve that audience? 
  3. WHAT is the compelling marketing message that is tailored to your audience?
  4. WHAT problem does your website solve for each type of person in your audience?
  5. WHAT is the site’s purpose, such as informational, e-commerce, blog, portfolio, news, or a combination of several purposes?

Content

  1. What is the clearly defined goal for each page on your website?
  2. Is your Home/Welcome page compelling?
  3. Does your About page describe the problems that you solve in simple and easy-to-understand terms?
  4. Is your web copy geared to your target audience, clear, easy to understand, and free of jargon?
  5. Do you have a landing page that you can use to collect email addresses and create email subscriptions?
  6. Do you have effective Calls to Action that lead your visitors to a desired action?
  7. What legal content do you need, such as Terms of Use, Privacy, Copyright, and/or other statements?

Design

  1. Is your website “look and feel” cohesive, and consistent with your company’s branding and color standards?
  2. Is your website’s navigation clear and easy to use?
  3. Is the site typography easy to read (fonts, type size, type hierarchy, headings, color and contrast)?
  4. Do you use high quality graphics and images on your website?
  5. Do your fonts and images load quickly?
  6. What is your preferred technical platform, e.g., as HTML + CSS, or a Content Management System like WordPress, Wix, or other?
  7. Is your website responsive—readable on mobile, tablet, laptop, and large screen devices?
  8. Can you maintain and update your website in-house, or do you need an outside specialist?

Marketing Goals and Objectives

  1. What business results you expect from your website?
  2. How do you plan to drive traffic and visitors to your website?
  3. What system do you have in place to track visitor behavior and interactions on your site?
  4. How will your organization generate and capture website leads?
  5. Are your site and any blog posts optimized for search engines?

Security and Backups

  1. What systems will be in place to protect your site from hackers?
  2. What tools or systems are needed to address website crashes and spam?
  3. What user and password security measures will your site have?
  4. What is your backup and recovery plan, including on-site and offsite storage?
  5. What is your periodic site audit plan?

Granted, 30 questions is a lot to answer—but take the time to find answers to every question if you want a website that addresses the needs of your audience and yields business results. If you are not sure how to proceed with your website design and build, please consult a professional that understands the technical, marketing, and business aspects of website creation. You will be glad you did!

Posted by Jill B Gilbert in Best Practices, Branding, Color, Corporate Identity, Design, Marketing, Standards, Typography, Web Design
06
Jan
2021

Should you build your own website, or hire a professional?

If your organization’s website needs a major refresh, you can hire a professional or build it yourself. After all, thousands of free and paid website templates are available, and website building tools are better than ever before. TV and social media ads make it look so easy to build a website! Let’s look at some of the questions to answer before you make a “build or buy” decision.

Website “build vs. buy” questions

What are your objectives? Why do you want to change your site? You may want to refresh your site because it is outdated, because your company is growing or adding products or services, to start a blog, to add the ability to sell products or services online, or for other reasons. Think about the technical and financial objective you want to achieve.

What types of changes do you need? You might be thinking of a total new look and feel, a change to the website structure, or both. Maybe you need a media library to easily store and retrieve images, videos, etc. You might need entire new features, e.g., a blog or e-commerce capabilities. You simply might want a new website that is easier to maintain in-house, rather than hiring a web professional to make changes each time you need them.

How is your current website built? Is it written (coded) in HTML + CSS, or is it built on one of the new platforms like WordPress, SquareSpace, WIX, or other? If it is an HTML site, you will need to know how to write code. If it built on one of the newer platforms, you may be able to build your own site; it may look professional but, depending on your HTML know-how, the site can be a mess behind the scenes. Yes, you read that right! This is because you cannot refresh these sites just by applying a new theme. Many of the current “drag-and-drop” website themes have widgets, code blocks, and other complexities. These site elements may not work in the new theme without a lot of tweaking.

How tech-savvy are you? If you are a lover of things tech, and the first of your friends to get the latest electronics, and you are committed to doing site updates yourself in the future, then building a website may be for you. If you use computers, social media and smartphones every day, but rarely update your electronics or software, this is a warning sign that you should speak to a web designer. But read further…

What is your timeline? If you need it quickly and can effectively plan and build a website, then do-it-yourself might work for you. Just keep your project objectives in mind, spend adequate time planning, get advice as needed, and go for it! If you need it quickly, don’t even consider slapping something together quickly to get a new, improved website up and running. This will do more harm than good. If you have a reasonable timeline, then you have plenty of options, both do-it-yourself and professionally-built.

What will it cost? First, think about the value that the website updates will bring to your company in terms of new clients, more business, and better market penetration. Second, consider the total cost to your organization. This is a cost-benefit issue, not the price tag to get the site up and running. If web development or computer coding are not your core business, you may find yourself spending hours updating the website yourself, at a significant cost to you in terms of lost revenue, missed marketing opportunities, missed new clients, etc. Third, what are the ongoing maintenance and update costs for the next three to five years?

Congratulations! If you have read this far, you now have more questions than answers! At the least, you understand some of the “build vs. buy” issues, and the many choices available to you. If you still have questions about what is best for you, please consult a professional. A short discussion could save you hours of time and a stack of money.

Posted by Jill B Gilbert in Best Practices, Consulting, Design, Guidelines, Web Design
14
Jul
2020

Drawing during the pandemic improves skills measurably

Patience, the Procreate app, and creating something every day improved my drawing and illustration skills.

Last year, my “go-to” hardware was a MacBook Pro, a Wacom drawing tablet, a wireless keyboard and a 25-inch monitor. Late in 2019 I upgraded my iPad and purchased an Apple pencil. I could use the iPad anywhere, rather than be chained to the desk in my studio.

Back to the pandemic… I have worked at home for over 15 years, so staying home a bit more was not too taxing. I wanted to improve my drawing skills, but could not make myself pick up a sketchbook. I remember my drawing teacher told me, “just try drawing something–anything–each day.” So I started creating something on the iPad nearly every day. Birthday cards, abstract illustrations, watercolor drawings, comic-style illustrations, and more. I learned how to use dozens of different types of “brushes,” something I hadn’t explored much in Adobe Photoshop and Illustrator. I created many works from photos–free stock photos and my own photos. My skills grew, week-to-week and month-to-month. 

Do something good. Create something every day.

Jill B Gilbert

I truly improved my drawing and illustration skills during the COVID-19 pandemic. I credit patience, and creating something nearly every day, for much of the improvement. And I credit learning the Procreate app for the rest.

Now I use my sketchbook almost daily. Sometimes I use it at the start of a project. Most days I see where my mind takes me when I start Procreate, and use the sketchbook to take notes and to paste printed versions.

My advice: Do something good. Create something every day.

Posted by Jill B Gilbert in Art, Best Practices, Graphics, Illustration